SHIPPING UPDATE:
UK: Royal Mail - £1.99 / RM 1PM Special Delivery - £8.99 / UPS Next Day - £5.79
Overseas: Royal Mail Tracked (Worldwide) - £10.95. UPS Europe - £17.99.
If you would prefer UPS delivery but do not see this available, please contact us for a quote.

Shipping & Returns

We aim to send out all confirmed orders within 2 working days.

Zen Graphics Limited will endeavour to meet any delivery date quoted but delivery dates and times given are intended as an estimate only. If there are any circumstances whatsoever which prevent or delay delivery, Zen Graphics Limited shall not be bound to supply or make delivery of any goods ordered nor shall it be liable for any damage or consequential loss or in any other way for failure to supply or delay in delivery when so prevented or delayed.

UK:

- Royal Mail 24 - £1.99

- Optional Special Delivery guaranteed 1PM

- Optional UPS Delivery

Worldwide: 

- Small items - £4.95 with standard priority air mail

5-8 day delivery within EU.
7-14 day delivery Worldwide.

- Parcel items - £10.95 priority post with tracking

4-7 day delivery within EU.
5-10 day delivery Worldwide.

Royal Mail uses delivery partners in the receiving country. For more information follow this link:

https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners

Shipping is calculated in the checkout process. All services available for the item/s you wish to purchase will be shown during checkout. Discount codes may not apply to shipping costs.

We aim to send all orders out within 2 working days.

Please allow upto 3 - 5 working days UK for delivery and 14 working days Worldwide.

 

UPS: some areas accrue a rural delivery charge, this includes the Scottish Highlands. Some areas of Europe also fall into this extended area delivery charge and we may cancel or change the delivery method at our discretion based on your location.

We are working to factor this area based charge into our pricing structure, however we do not have this facility at this time. If you would like to know if your area is within UPS extended delivery areas please see here:

https://www.ups.com/gb/en/shipping/zones-and-rates/area-surcharge.page

Orders for bulkier items may be sent via courier at our discretion. We use Hermes, DPD, TNT, UPS and Parcelforce services. If your order is to be dispatched via this method you will receive an email from the courier.

 

Please send all returns to:

Zen Graphics Ltd

37 Mount Pleasant

Twogates

Tamworth

Staffs

B77 1HL

United Kingdom

All returns should be carefully packaged and a letter should be enclosed with your name and order number attached for processing. Returns without this information will be delayed.